Customer Relations
We hope every USAirtours holiday runs smoothly, but we understand that sometimes things do not go as planned. If you would like to make a complaint, please complete the form below so our Customer Relations team has all the information needed to investigate.
You can complete the form if you are:
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a customer who travelled or is due to travel on the booking, or
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a travel agent submitting a complaint on behalf of your customer.
If you are a travel agent submitting on behalf of a customer, please upload a copy of the customer’s original email, letter or signed statement setting out their complaint, and provide the lead passenger’s correct contact details.
Our Customer Relations team will review the complaint and may contact the customer directly if any further information is required. Where a complaint has been submitted through a travel agent, we will keep the agent informed and copy them into relevant correspondence, including our final written response where appropriate.
As an ABTA member, we aim to provide a full written response as soon as possible and no later than 28 days from receipt of the complaint.
Please complete the form below to submit your complaint.
If you’re unhappy with our response
If you remain dissatisfied after receiving our final response, you may be able to refer your complaint to ABTA. Further information about ABTA’s complaints and dispute resolution process can be found on the ABTA website. (USAirtours)
