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Join the team!

Customer Service Advisor (Villas)
Salary £19,000   -   Department: Operations   -   Full Time

Established for over 36 years, we pride ourselves on offering the best services to independent travel agents who need our product expertise to help them create high quality tailor made travel arrangements for their customers the USA, Canada, Mexico and the Caribbean.

We are offering you the opportunity to work for a dynamic and forward thinking organisation as a Villa Advisor in our busy Operations team to assist in making villa bookings in the USA.

JOB PURPOSE

  • To offer a professional telephone service to both travel agents and direct clients
  • Confirming and managing Villa bookings and offering excellent customer service

HOURS OF WORK

  • 40 hours per week,
  • Monday – Friday 9am - 5.30pm
  • Saturday 9am-5pm
  • Day off in lieu when working at the weekend

REQUIREMENTS

1. Essential Experience

  • Previous experience of working in telephone customer service role
  • Polite, professional and enthusiastic telephone manner
  • Used to working with more than one computer system 
  • Word and Excel experience 

2. Useful Experience

  • Previous industry experience
  • Knowledge of Florida and the USA
  • Used to working as part of a team

BENEFITS

  • Starting of £19,000 per annum
  • 28 days paid holiday (including bank holidays) increasing to 33 days for long service
  • Excellent Training
  • Employee Assistance Programme
  • Private Medical Insurance
  • Workplace Pension
  • Free Lunch
  • Discounts for your own holidays
  • Overseas inspection trips (Fam trips)
  • Incentives and Team nights out