Customer Relations
USAirtours sends tens of thousands of travellers overseas to enjoy wonderful holidays but on rare occasions, arrangements do not proceed as planned and should this arise we take the investigation of these matters very seriously
As members of ABTA we are bound by and follow their Tour Operators Code of Conduct and we will investigate your complaint and write back to you directly as soon as possible but no later than 28 days from your initial complaint and provide a copy of our response to your travel agent.
Even though all of our customers book through our travel agency partners, as the booking contract is directly with USAirtours and not your travel agent, should a complaint become necessary we do require that it can only be made by one of those who were actually travelling (not your travel agent) by either completing this form for an immediate acknowledgement or write to us at the address below.
Regretfully we cannot respond to complaints made on your behalf by anyone that was not travelling as we require an account of the problem in your own words and by entering your name at the end of this form it serves as an electronic signature confirming the accuracy of the contents.
Consequently this form can ONLY be completed by anyone of those travelling, but when we write back we will of course provide a copy to your travel agent.
Complaint to ABTA
We will always investigate and respond to your complaint promptly but if you are not satisfied with our written response you may then escalate the matter by complaining directly to ABTA who will assess your complaint, give you a response and if necessary you may escalate the matter even further to ABTA’s Independent Arbitration Scheme.
By clicking here you may complete ABTA’s complain form
