IMPORTANT INFORMATION REGARDING BOOKINGS MADE THROUGH THOMAS COOK OR ON THOMAS COOK AIRLINES – updated 02/10/19
CUSTOMERS WHO HAVE BOOKED A HOLIDAY THROUGH A THOMAS COOK OR FUTURE/FREEDOM AGENCY
Customers who have booked and paid for a holiday with USAirtours through a Thomas Cook branded shop may have a contract with us and if so, we will now manage your booking directly with you and your booking would be financially protected by our ATOL licence number 3085 and our standard booking conditions apply: https://www.usairtours.co.uk/booking-conditions
To enable us to process your booking you are required to email us immediately (by scanning or iPhone photo) all of the documents that you received relating to your booking:
Some customers may have booked with USAirtours through either a Freedom or Future agency. These agencies made bookings with us through the Thomas Cook system but were not owned by or part of Thomas Cook and therefore continue to trade but now through other ATOL accredited companies.
Where your holiday contract remains is with USAirtours under our terms and conditions and we have an obligation to deal directly with customers who booked through either Freedom or Future with us before Sunday 22nd September.
For your future holiday needs we would urge you to support your Freedom or Future agency.
Can you please supply us with the documents listed above as soon as possible.
CUSTOMERS WHO HAVE A HOLIDAY BOOKED ON THOMAS COOK AIRLINES
We are transferring all forward bookings that included flights on Thomas Cook Airlines to alternative airlines to ensure that your holiday will go ahead as planned for no additional cost. We are processing all bookings in date of departure order and will email you (via your agent where required) with your new flight details. Due to the high volume of bookings we expect this to take place in the coming days and your patience is appreciated.
All bookings made with USAirtours are ATOL protected under our licence No. 3085 issued by the CAA and we are also members of ABTA membership No. Y1468
The Government is arranging for all customers currently overseas due to return to the UK on Thomas Cook Airlines to be brought home on either a special chartered aircraft or in some cases on other scheduled airlines at no extra cost. Customers must visit the dedicated website for details of your flight home urgently: https://thomascook.caa.co.uk/